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The New Era in Hotel Staff Training with the Power of AI
Through interactive online material and AI Role Play simulations in each employee's language, your staff practices in real-world conditions for direct customer interaction.
Join 5,000+ students who are already improving their skills.
Student Outcomes
Real outcomes proven by thousands of students. See how students benefit from structured learning
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Key Features
Designed exclusively for the needs of tourism. Train your team quickly, without wasting valuable time from hotel operations.
Basic Courses
Short Courses 30'
Comprehensive training for every category of employee and subject.DIRECTIONS FOR SUPERVISORS
Video-Based Microlearning
Short 3-5 minute videos with AI Avatars for daily hotel management.COMMON PROBLEMS
AI Role Playing & Videos
3-5 minute simulations for managing difficult customers in practice.Next-Gen AI Agents
24/7 Digital Copilots
Digital assistants for instant responses to SOPs and faster onboarding.
Why choose HotelSkills Hub?
HotelSkillsHub is redefining hotel training, offering a modern platform that combines flexibility with artificial intelligence. Discover the advantages that make us the leading partner for your staff development:
- Online trainings are offered based on real problems and daily hotel procedures.
- Employees are trained whenever they want, from any device and as often as it suits them.
- Continuous feedback is provided to the employee for rapid and steady progress in their work.
- It addresses all the basic specialties and departments of your hotel.
- AI Agents respond in each employee's native language, solving the problem of communicating with foreign staff.
- Hotel managers are provided with central management of registrations, employees and their training.
- The Hotel Manager monitors the progress, successful attendance and completion of trainings in real time.
- For hotel groups with many units, the possibility of central control and overall management is offered.
Course Categories
Choose a learning path based on your goals
Top Courses
Basic Courses (F&B)
Members only
Τα ξενοδοχειακά εστιατόρια εντάσσονται στις λεγόμενες επισιτικές επιχειρήσεις, οι οποίες αποτελούν σήμερα σημαντικό οικονομικό κλάδο της τουριστική...
Members only
In this lesson, you will watch how a receptionist handles a customer’s refusal to provide their credit card at check-in. You will see how the...
Members only
In this lesson you will watch how a receptionist handles a customer complaint about a bad smell in the room. You will see how he investigates the p...
Members only
Video: Common Problems (FO)
Members only
In this course you will watch how a receptionist handles the case where a customer cannot find the driver of the scheduled airport transfer. You wi...
Members only
In this course you will see how a receptionist manages an unbooked foreign guest who is interested in using the hotel’s services. You will se...
Members only
In this lesson you will watch how a receptionist informs the customer of the final bill at check-out. You will see how it clearly presents individu...
Members only
Video: Common Problems (FO)
Members only
In this lesson you will see how a receptionist handles a customer complaint about a room service defect and a claim for compensation. You will see ...
Members only
In this course you will watch how a receptionist handles a request for an extension of stay from a guest. You will see how it checks availability, ...
Members only
In this course you will see how a receptionist manages a guest’s illness during their stay. You will see how he stays cool, offers support an...
Members only
Video: Common Problems (FO)
Members only
In this lesson you will watch how a receptionist informs a guest about the payment of their reservation at check-in. You will see how he explains t...
Members only
In this lesson you will watch how a receptionist handles a late check-out request. You will see how it checks availability, properly informs the cu...
Members only
In this lesson you will watch how a receptionist handles a forgotten item in the hotel lobby. You will see how it follows the process of Lost &...
Members only
In this lesson you will watch how a receptionist handles a customer complaint about noise in their room. You will see how he shows understanding, r...
Members only
Why Students
Choose Us?
- Learn at your own pace
- Clear and simple explanations
- Practical tasks and exercises
- Lifetime course access
- Certificate upon completion
- Clear and simple explanations
Latest Course
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Upgrade your skills today — and receive a full course completely free. Limited-time offer for new students only.
What students say
Real stories from students who achieved their goals
FAQ
Does my subscription give me access to all courses?
Yes, by activating any package, you gain full and unlimited access to the entire catalog of AI courses and simulations.
Which plan should I choose?
The choice of plan is based solely on the total number of employees in your hotel who will have access to the platform. There are special packages for small, medium and large hotels.
What if I hire new staff during my subscription?
You can upgrade your package at any time through the hotel dashboard to add additional accounts for your new employees.
Which hotel specialties do the courses cover?
Specialized courses are included for all core departments: Front Office, Customer Service, Housekeeping, and Food & Beverage.
Start your learning journey today
Acquire new skills and move towards achieving your goals with structured, practical courses.
