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Guest complaint about a malfunctioning air conditioner

close-up-maid-holding-duster-hand-standing-entrance-hotel-bedroom.jpg

In this lesson you will watch how a maid handles a customer's upset due to an air conditioner malfunction. You will see how he reacts calmly and coordinates the necessary actions to serve the customer.

What you will learn:

  • To handle complaints about technical malfunctions.

  • To cooperate with the relevant departments for immediate customer service.

 

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