Customer complaint due to finding stains in the bathroom

In this lesson, you will watch an incident where a customer complains about stains in their room's bathroom. You will see how the maid handles the complaint politely, takes immediate action, and follows the hotel's procedures to remedy the problem.

What you will learn:

• To handle customer complaints with composure, courtesy and professionalism.

• Apply the correct procedure when a room needs to be re-cleaned.

• To communicate effectively with the customer and inform those responsible for recording and resolving the incident.