Information about the payment of the reservation at check-in

In this lesson you will watch how a receptionist informs a guest about the payment of their reservation at check-in. You will see how he explains the process clearly and tactfully to avoid misunderstandings and ensure the customer's arrival is completed smoothly.

What you will learn:

• Inform the customer about the payment process at check-in.

• To clearly explain the hotel's warranty requirements and procedures.